Sales Support Coordinator

At GIMBER, we're not just crafting beverages; we're shaping a lifestyle. As a rapidly growing force in the world of zero-proof beverages, we're on the lookout for a passionate sales and administrative lead to join our dynamic team.

Job Description:

Customer Success Agent

Respond to and process customer support tickets via our ticketing system within agreed SLA times
Advise customers on products, orders, deliveries, and return procedures
Resolve issues and respond to inquiries and complaints in a timely and customer-friendly manner
Collaborate with internal teams (such as logistics, product management, and marketing) to effectively address customer issues
Identify recurring issues and suggest process improvements
Stay updated on product information and company procedures to support customers effectively
Actively contribute to customer satisfaction by delivering an excellent customer experience

Sales :

Manage, enhance, and retain an existing client portfolio by phone.
Implement actions to strengthen client retention by identifying upselling and cross-selling opportunities.
Provide product support and brief training sessions to clients (online or by phone) to improve their engagement and satisfaction.
Prepare, manage, and follow up with prospects to optimize conversion rates after trade shows or specific field actions.
Ensure the reporting of commercial actions in Odoo, in adherence with internal procedures.
Maintain a well-organized CRM, with regular updates of client information to ensure optimized tracking and traceability.

Required Skills and Competencies:

Customer service:

Strong dedication to customer satisfaction and empathy for customer needs
Patient and respectful in dealing with customers, even in challenging situations

Communication Skills:

Excellent verbal and written communication skills in French, English and Dutch (additional languages are a plus)
Ability to convey complex information clearly and in a friendly manner

Problem-Solving Abilities:

Creative and solution-oriented approach to handling questions and complaints
Ability to prioritize effectively and make independent decisions in resolving customer issues

Flexibility:

Flexible availability, willing to do additional administration tasks if needed and back up for the other team members of the CST team.

Technical Skills:

Experience with e-commerce systems and customer-facing tools (such as ticketing systems, CRM software) is a plus
Tech-savvy and able to quickly learn new systems and processes

What We Offer:

A challenging role in a dynamic and growing company
Opportunities for growth and personal development
Flexible working hours and the option to work partially from home